Question 1

How long does tracker installation take?

Accepted Answer

Most installations take 30–60 minutes per vehicle at our Kilimani or Kimathi Street offices. For fleets of 10+ vehicles, we offer on-site installation at your yard. You'll receive login credentials and a live demo immediately after installation.

Question 2

What do I need to get started?

Accepted Answer

Just your vehicle and a valid ID. We handle the rest — hardware, installation, platform setup, and a training session. For fleet clients, we also provide driver briefing materials.

Question 3

How is the service priced?

Accepted Answer

We charge a one-time hardware fee plus a monthly or annual subscription per vehicle. Pricing varies by device type and features required. Contact us for a customised quote based on your fleet size — we always have packages that work for both individual owners and large fleets.

Question 4

Is there a minimum contract period?

Accepted Answer

We offer both month-to-month and annual plans. Annual subscriptions come with a discount. There are no hidden fees or lock-in penalties if you choose monthly.

Question 5

Which SIM network does the tracker use?

Accepted Answer

Our trackers use dual-SIM technology, automatically switching between Safaricom and Airtel for the best coverage. This ensures tracking even in areas where one network has poor signal.

Question 6

What happens if the tracker loses network signal?

Accepted Answer

The tracker stores location data internally and uploads the buffered points as soon as connectivity is restored. You will not miss any trip data. For remote areas, we also offer satellite-capable devices.

Question 7

Can I track from my phone?

Accepted Answer

Yes. Our platform is accessible via web browser and dedicated Android and iOS apps. You can monitor all vehicles in real time, receive alerts, replay trips, and download reports from anywhere.

Question 8

How quickly can I immobilize a stolen vehicle?

Accepted Answer

Engine immobilization can be triggered within seconds via SMS or our app. Our 24/7 control room can also action it on your behalf. We work with police and recovery agents to coordinate vehicle recovery.

Question 9

Is my data secure?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest. We do not sell or share your vehicle data with third parties. You can request a full data export or deletion at any time via our Privacy Policy page.

Question 10

Is OnePay ECTS system approved by KRA?

Accepted Answer

Yes. Our Electronic Cargo Tracking System (ECTS) is fully approved and certified by Kenya Revenue Authority. We handle the entire installation, sealing, and certification process on your behalf.

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